Incident Alerted

Incident Report for Olark Live Chat

Resolved

This incident has been resolved.
Posted Oct 10, 2025 - 16:27 PDT

Monitoring

Systems have recovered and users are free to resume chatting as normal. We'll continue to monitor closely.
Posted Oct 10, 2025 - 16:16 PDT

Identified

We've identified the cause of the issue and are working on resolution.
Posted Oct 10, 2025 - 16:06 PDT

Update

We're investigating issues with message delivery and bot responses. We'll update here as soon as we know more.
Posted Oct 10, 2025 - 15:28 PDT

Investigating

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Posted Oct 10, 2025 - 15:26 PDT
This incident affected: Operator messages, Visitor messages, and Olark Copilot Automation Bots.
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